Job Detail

Operations Manager - Power Color

Date Posted: Oct 27, 2020
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Job Detail

  • Location:
    Freelance
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Department Head
  • Positions:
    1
  • Experience:
    4 Year
  • Gender:
    No Preference
  • Degree:
    Masters
  • Apply Before:
    Feb 01, 2021

Job Description

Job Summary:

To effectively manage and optimise the operations and co-ordination of services provided to clients on a national basis by ensuring each project delivers results that meet with organisational and client objectives.

Key Responsibilities and Deliverables:

Achievement of project objectives

  • Provide input into planning for the business and develop plans and processes to ensure effective implementation
  • Provide input into establishing which resources are needed by using the most efficient and cost effective method to achieve results that meet client objectives
  • Continually benchmark and optimise processes against best practice
  • Formulate a project plan to define and achieve project objectives
  • Liaise with OI to monitor and check quality of work produced by field staff and take corrective action when necessary
  • Provide regular feedback to MANCO (Management Committee)

Account management alignment

  • Ensure detailed target control
  • Address and follow-up all customer queries and problems
  • Demonstrate analytical planning and creativity for future client retention and development
  • Stay abreast of the market and competitors
  • Meet client / customer and company performance standards and ensure subordinates do likewise

 

 

 

Effective Administration

  • Develop effective and efficient administrative systems
  • Submit reports to management
  • Document and manage expenditures
  • Ensure incentives & necessary salary information is submitted on-time
  • Liaise with HR department regarding all problems and enquiries relating to the payment of field staff
  • Manage and maintain all operations staff performance documents and scorecards accurately and within required deadlines

Effective budget monitoring

  • Build and manage operating expenses, e.g. salaries, travel costs etc
  • Oversee BU budget by accounting for discrepancies
  • Oversee specific project budgets and accounting thereof

Operational excellence

  • Develop, implement and maintain operational excellence, policies and procedures including standard operating procedures
  • Develop and maintain relevant database of ICs
  • Process project information and forward to field force
  • Ensure accurate information is recorded and quality checked
  • Take corrective action where necessary
  • Create and analyse operational reports and provide feedback
  • Keep abreast of new developments in the industry and communicate new developments to staff and management
  • Implement and manage projects when required
  • Agree on deliverables, scope and timelines with Account Manager & field managers

Effective People Management

  • Set, communicate and ensure goals and objectives are in line with company objectives and that agreed goals, objectives and deadlines are achieved
  • Ensure subordinates achieve key outputs as per goals set and in accordance with their JEP’s
  • Ensure all appraisals are effectively completed
  • Recruit staff as per company policy (as required)
  • Ensure all employees comply with agreed policies and procedures
  • Manage subordinates’ performance, taking corrective action (in line with Code of Conduct) when staff’s conduct or performance is not in line with company standards and provide feedback to management
  • Manage performance and allocate work to teams
  • Provide performance feedback
  • Identify training needs and train subordinates
  • Motivate, counsel and mentor subordinates, setting objectives, standards and time-lines
  • Manage implementation and maintenance of the disciplinary code and grievance procedure
  • Conduct monthly staff and team meetings
  • Identify succession candidates and mentor them appropriately
  • Implement development plans for succession candidates
  • Continually provide feedback at all levels
  • Call cycle management

 

 

 

Effective teamwork and self-management

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Demonstrate consistent application of internal procedures
  • Plan and prioritise, demonstrating abilities to manage competing demands
  • Demonstrate ability to anticipate and manage change
  • Demonstrate flexibility in balancing achievement of own objectives with ability to understand and respond to organisational needs
  • Manage own career development by staying abreast of any technical and industry changes

Key Competencies

Transformative leadership                                                                                                          

Judgement & decision making                                                                                                   

Emotional maturity                                                                                                                        

Coaching & development of others                                                                                         

Team leadership                                                                                                                             

Impact & influence                                                                                                                         

Critical thinking                                                                                                                                

Organisational awareness                                                                                                          

Analysis & problem solving                                                                                                         

Establishing networks                                                                                                                   

Industry & business awareness                                                                                                 

Service excellence

Benefits

Job is expired

Company Overview

Albany, California, United States of America

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