Customer Service Associate

Customer Service Associate - Power Color

Date Posted: Oct 28, 2020

Job Detail

Location:

Bombo, Central, Uganda
Company:

Power Color
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Entry Level
Positions:

10
Experience:

3 Year
Gender:

No Preference
Degree:

Diploma
Apply Before:

Jan 16, 2021

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Job Description

Customer Service Associate Job Responsibilities:

Maintains customer relationship by responding to inquiries; documenting actions.
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers’ accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.

[Work Hours & Benefits] This is where you should highlight any working hours and benefits specific to your company. This is another chance to sell potential applicants on things like overtime or seasonal availability. You should also list any office perks or benefits unique to your business, like paid vacation time or family leave, commuting credits, and childcare reimbursements.