Job Detail

Job Description

MAIN RESPONSIBILITIES WILL INCLUDE:

• Oversee the delivery of quality services at the Branch in line with the set standards, policies, procedures and processes.
• Representing Watu Credit and implementing the Company’s business development plan in the assigned geographical area within the assigned mandate.
• Maintaining Watu Credit service standards in serving the Company’s existing customers as well as in attracting new customers and expanding customer base.
• Carrying out the Company’s and /or product marketing and information campaigns in liaison with the head-office.
• Providing strong leadership for sales team assigned to his Branch to ensure the achievement of sales targets and expense control.
• Allocate work and supervise staff to ensure smooth operations and service delivery at the Branch level.
• Communicating the expectation levels and vision of the Company to members of Branch in line to the company’s corporate vision and goals.
• Prepare periodical reports on Branch progress such as revenue/sales, clients’ numbers and marketing activities.
• Participating in regular Performance Appraisals of the Branch members in line with company’s performance appraisal system.
• Ensuring proper and timely loan request processing, acquiring necessary documentation and ensuring asset proper release (including but not limited to tracking installation and asset insurance).
• Maintaining a record of client’s lifecycle from onboarding, payment schedules to final closure and issuance of logbook.
• Maintaining business relationship with local dealerships/partners, tracking and insurance companies, regional boda-boda associations, if applicable.
• Ensure constant follow-up and closure of all insurance related claims.
• Ensure that the Branch petty cash is well utilized and all expenses approved by the designated Head of Department.
• Custodian of all Branch resources and ensure that they are properly utilized.
• Carrying out customer satisfaction surveys to help in identifying process and/or product improvement areas.
• Taking lead on loan collection and recovery processes for the assigned geographical area.
• Proposing process, procedure and cost-efficiency improvements within the Branch in liaison with the Head of Department.
• Ensuring harmonious working environment in the assigned Branch.
• Ensure timely renewal and acquisition of Branch licenses and permits.
• Ensure timely payments of Branch bills such as water and electricity with proper approvals.
• Performing any other duty that may be assigned from time to time 

Skills Required

• CSS
• HTML
• JavaScript
• Jquery